Schedule Service
(609) 853-5374
Schedule Service
(609) 853-5374

Terms & Conditions

Terms & Conditions

Aloha Pool & Spa Service

These Terms & Conditions (“Terms”) govern the use of Aloha Pool & Spa Service’ website, services, and online payment platform. By purchasing services or using our website, you agree to the terms outlined below.

  1. Services Provided

Aloha Pool & Spa Service provides professional pool service and maintenance labor only.
We do not sell, ship, or install parts through this website or payment platform.

All services are performed on-site at the customer’s property by a Aloha Pool & Spa Service technician.

  1. Online Payments
  • Customers may purchase services and submit payments through our secure online payment system.
  • Payments are processed at the time of purchase.
  • Customers select their preferred service timeframe during checkout; actual service timing may vary based on scheduling and availability.
  1. Scheduling & Service Timing
  • Service dates are customer-selected and subject to availability.
  • The timeframe between payment and service delivery varies based on the service selected and customer preference.
  • Aloha Pool & Spa Service makes reasonable efforts to perform services within the selected timeframe but does not guarantee exact dates or times.
  1. Cancellations & Refunds

Please refer to our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

Key highlights:

  • Full refunds are available within 3 days of purchase if the service has not been performed.
  • After 3 days, a $50 cancellation fee applies.
  • Once a technician has been dispatched or labor has begun, the service is considered rendered and is non-refundable, except as required by law.
  1. No Shipping or Delivery of Goods

Aloha Pool & Spa Service does not ship or deliver physical goods.
All services are performed in person at the customer’s property.

  1. Customer Responsibilities

Customers agree to:

  • Provide accurate service location and contact information
  • Ensure safe and reasonable access to the pool and work area
  • Disclose any known hazards or special conditions prior to service

Aloha Pool & Spa Service is not responsible for delays or inability to perform services due to unsafe conditions or lack of access.

  1. Limitation of Liability

To the fullest extent permitted by law:

  • Aloha Pool & Spa Service’ liability is limited to the amount paid for the service in question.
  • Aloha Pool & Spa Service is not responsible for indirect, incidental, or consequential damages.
  • Services are provided “as-is” and without warranties beyond those required by law.
  1. Payment Disputes & Chargebacks

Customers agree to contact Aloha Pool & Spa Service directly to resolve any billing questions before initiating a chargeback with their bank or card issuer. Unauthorized or improper chargebacks may result in service suspension.

  1. Privacy

Customer information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect personal information.

  1. Changes to Terms

Aloha Pool & Spa Service reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website and are effective immediately upon posting.

  1. Contact Information

For questions regarding these Terms, services, or payments, please contact:

Aloha Pool & Spa Service
📧 [email protected]

📞 (609) 853-5374

Schedule Now
Skip to content